Privacy policy

This Privacy Policy describes how reddressa.shop collects, uses, stores, shares, and otherwise processes personal information when you visit our website, communicate with us, create or use customer functionality, or purchase products from our online store.

UK businesses that use customer personal information are subject to applicable data-protection requirements, and ICO guidance states that privacy notices should explain matters including processing purposes, retention, sharing, individual rights, and complaint routes.

1. Who We Are

For the purposes described in this Privacy Policy, the online store is:

reddressa.shop

Privacy enquiries may be directed to:

info@reddressa.shop

2. Personal Information We May Collect

Depending on how you interact with reddressa.shop, we may collect or process information including:

Contact Information

This may include:

• Name;
• Email address;
• Telephone number;
• Billing information;
• Delivery address; and
• Other information you provide when contacting us.

Order Information

This may include:

• Products ordered;
• Order number;
• Purchase date;
• Order value;
• Payment status;
• Shipping status;
• Returns;
• Refunds; and
• Customer communications relating to an order.

Payment Information

Payments may be handled by third-party payment processors.

Depending on the payment method, payment providers may process card details, billing information, transaction identifiers, fraud-prevention information, or other payment-related information.

We generally receive the information necessary to confirm and administer the payment rather than receiving all raw payment credentials.

Device and Technical Information

When you use our website, technical information may be processed, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Website activity;
• Pages viewed;
• Referring URLs;
• Session information;
• Cookie identifiers; and
• Similar technical information.

Communications

If you contact us, we may process the information contained in your email, message, complaint, return request, review, or other communication.

3. How We Use Personal Information

We may process personal information to:

• Provide our website and online store;
• Process and fulfil orders;
• Take and administer payments;
• Send order confirmations;
• Arrange shipping and delivery;
• Provide delivery updates;
• Handle returns and refunds;
• Respond to enquiries;
• Provide customer support;
• Prevent fraud and payment abuse;
• Protect the security of our systems;
• Maintain business and transaction records;
• Improve website functionality;
• Analyse store performance;
• Personalise certain website functionality where lawful;
• Send marketing where permitted;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims; and
• Enforce our policies and Terms of Service.

4. Lawful Bases

Where UK data-protection law requires a lawful basis for processing, the basis may depend on the circumstances.

Processing may be based on:

Contract: where processing is necessary to take steps at your request or to perform a contract with you, such as processing and delivering an order.

Legal obligation: where information must be processed to comply with applicable laws, tax obligations, accounting requirements, regulatory duties, or lawful requests.

Legitimate interests: where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests. Examples may include preventing fraud, securing the website, improving operations, and handling certain business administration.

Consent: where consent is required, including for certain forms of marketing or non-essential tracking technology.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

5. Shopify and Ecommerce Infrastructure

reddressa.shop operates using Shopify ecommerce technology.

Shopify and related service providers may process personal information as necessary to provide ecommerce infrastructure and related functionality. Shopify also maintains its own privacy documentation concerning information it processes when consumers interact with merchants using Shopify services.

6. Service Providers

We may share personal information with service providers where reasonably necessary to operate our store.

These may include providers involved in:

• Ecommerce hosting;
• Payment processing;
• Fraud detection;
• Order fulfilment;
• Warehousing;
• Shipping;
• Delivery;
• Customer support;
• Email communications;
• Website analytics;
• Information security;
• Accounting;
• Professional services; and
• Technical support.

Service providers should receive only the information reasonably necessary for the relevant service, subject to applicable legal and contractual requirements.

7. Payment Providers

Payment information may be processed by the payment method or payment service provider selected during checkout.

Those providers may have their own privacy notices and security procedures.

We encourage customers to review the privacy information provided by relevant payment providers where appropriate.

8. Shipping and Delivery Providers

To deliver an order, we may provide relevant information to:

• Fulfilment partners;
• Warehouses;
• Postal operators;
• Couriers;
• Logistics providers; and
• Delivery partners.

This information may include your name, delivery address, telephone number, email address, and shipment information.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies can support:

• Essential website functions;
• Shopping-cart operation;
• Checkout functionality;
• Security;
• Preferences;
• Analytics;
• Performance measurement; and
• Advertising or marketing where applicable.

Where consent is legally required for non-essential cookies or similar technologies, we aim to obtain the appropriate consent before using them. ICO guidance states that valid consent for relevant non-essential cookies requires clear information and an unambiguous positive action.

You may also manage certain cookies through your browser or available website privacy controls.

Disabling essential cookies may affect website functionality.

10. Marketing Communications

Where permitted by applicable law, we may send marketing communications about products, promotions, or store updates.

Where consent is required, marketing will be sent based on the appropriate consent.

You may unsubscribe using any unsubscribe mechanism provided in a marketing communication or by contacting:

info@reddressa.shop

Service communications relating to an active transaction, order, security issue, return, refund, or customer-service matter may still be sent where necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, contractual, accounting, tax, fraud-prevention, dispute-resolution, and business-record requirements.

Retention periods may therefore vary depending on the type of information and the reason it is processed.

When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements and operational capabilities.

12. International Transfers

Some technology, ecommerce, logistics, payment, or service providers may process personal information outside the United Kingdom.

Where applicable data-protection law requires safeguards for an international transfer, appropriate transfer mechanisms or safeguards will be used where required.

13. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Improper disclosure;
• Destruction;
• Alteration; and
• Misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and avoid sharing passwords with other people.

14. Your Privacy Rights

Depending on the circumstances and applicable UK data-protection law, you may have rights concerning your personal information, including rights relating to:

• Access;
• Correction;
• Erasure;
• Restriction;
• Objection;
• Data portability;
• Withdrawal of consent; and
• Complaints concerning the processing of personal information.

ICO guidance specifically requires privacy notices to explain relevant individual rights and how individuals may raise concerns.

To submit a privacy request, contact:

info@reddressa.shop

We may need to verify your identity before completing certain requests.

15. Children

reddressa.shop is intended for customers capable of entering into valid online transactions.

We do not knowingly seek to collect personal information from children for purposes inconsistent with applicable law.

If you believe a child has provided personal information inappropriately, contact us at info@reddressa.shop.

16. Fraud Prevention

We may use transaction, account, technical, and payment-related information to detect and prevent:

• Fraud;
• Unauthorised transactions;
• Payment abuse;
• Account compromise;
• Chargeback abuse; and
• Other harmful activity.

Information may be shared with payment providers, fraud-prevention providers, or relevant authorities where lawful and reasonably necessary.

17. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful regulatory or judicial requests;
• Protect legal rights;
• Investigate fraud;
• Enforce contractual rights; or
• Protect customers, the store, or third parties.

18. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of an independent third-party website solely because reddressa.shop links to it.

Customers should review the privacy policies of those third parties before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our operations;
• Technology;
• Service providers;
• Legal requirements;
• Privacy practices; or
• Store functionality.

The latest version will be published on reddressa.shop with an updated revision date where appropriate.

20. Complaints

If you have concerns about our handling of your personal information, please contact us first at:

info@reddressa.shop

You may also have the right to complain to the relevant data-protection supervisory authority, including the UK Information Commissioner's Office where applicable.

21. Contact

For privacy questions or requests:

reddressa.shop
Email: info@reddressa.shop